Fast Shipping: only available to Norway, Iceland and Cyprus
• Carrier: UPS/DHL Express
• Cost: €100 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
Delivery time = Process time ( order preparation )+ Shipping time.
• Cost: Free shipping over £60, otherwise £20 shipping is required
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To to most countries (such as England) |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
Fast Shipping: only available to Norway, Iceland and Cyprus
• Carrier: UPS/DHL Express
• Cost: €100 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
For a faster shipping, please contact us at [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest shipping information.
About Returns & Refunds
1. Can I cancel my order?
Yes, you can cancel your order free of charge within 24 hours. Please email us at [email protected] your order number and invoice, we will confirm and get back to you within 24 hours.
2. What if I receive a damaged product?
In case you have received a damaged item, please email us at [email protected] within 48 hours of delivery and attach clear pictures of the damage. We will give you a perfect solution as soon as possible.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected].
>> Please see our Return & Refund Policy for more details.
About Product
1. Does the product have a warranty period?
Furniture products have a 60-day limited warranty, please contact us with more questions.
2. Is assembly required for furniture piece?
Yes, assembly is required for furniture piece. It comes with detailed instructions and all the necessary tools.
3. Can I customize the color or design of the product?
Yes, we offer customization options for certain furniture pieces. Please inquire with our sales team at [email protected] for more information.